ReCollect

Success Story: Waco, TX (Routeware)

Fleet management streamlines process,

and photos reduce phone calls

With over 63 collection vehicles providing trash, recycling, yard waste, and commercial services, the City of Waco, Texas is growing quickly, having sustained a population increase of 15% over the last decade alone.

Key case study takeaways:

  • Photo service verification provides a single source of truth at the curb, aligning residents and city staff
  • Photos empower staff to address issues directly, reducing calls and unnecessary communication
  • New drivers can run any route after one week of training using in-cab tablets
Waco Square
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“Service verification is still the number one thing for everyone. It makes things a whole lot easier.”

John Settlemyer, Operations Supervisor, Solid Waste

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