Centralized route data improves communication, aids in succession planning

The City of Medicine Hat, located along the South Saskatchewan River in southeast Alberta, is a municipal hauler providing trash and yard waste collection service to 80 residential routes.

Key case study takeaways:

• Route sequencing and notes housed in a central repository are accessible to drivers and supervisors.

• Ability to capture and share GPS and photo evidence from routes provides clarity to customers and allows the City to provide next-level transparency.

• Training new drivers is quicker, and planning for the future is easier with years of know-how being passed down from tenured drivers through Routeware’s technology.