From contracted collection to consistent, transparent City-operated service

In January 2022, the City of Weslaco, Texas migrated its twice-weekly trash collection program in-house with a fresh six-vehicle fleet, new routes and carts, an updated collection schedule, and a stable of newly minted solid waste drivers.

Key case study takeaways:

• Happier customers due to enhanced consistency in service and open communication with the City

• Transparent collection routes and workflows, inter- and intra-City communications, and costs

• Fully functional, successful, City-driven trash program staffed by knowledgeable drivers